Frequently Asked Questions
How can I book a room?
You can book directly on our website, by phone at +33 2 37 21 01 41, or by email at contact@jehandebeauce.fr
At what time can we arrive, and at what time must we vacate the room?
Rooms at the Hotel Jehan de Beauce are available from 4:00 PM and must be vacated by 11:00 AM the day of departure.
Do you have a private car park?
We can reserve a space for you in a private, enclosed car park for €12 per day. This is subject to availability, so we recommend booking in advance by phone or email.
Do you offer luggage storage?
Yes, before check-in or after your check out.
What happens if I cancel my reservation?
When confirming your reservation, two rate options are available: the flexible rate, which allows for cancellation without charge until 2:00 PM on the day of arrival (after this time, the first night will be charged); and the prepaid rate, which offers a preferential price subject to specific conditions. This rate is non-cancellable, non-modifiable, and non-refundable. By selecting this option, the guest waives the right to cancel or modify the reservation without charge.
Is the city of Chartres easily accessible from the Hotel Jehan de Beauce?
The hotel is located in the city center, less than a two-minute walk from the cathedral and the shops. We will provide you with a city map upon arrival and are available to offer recommendations.
Does the hotel have an elevator?
Hôtel Jehan de Beauce features an elevator serving all floors of the establishment, allowing our guests to move easily and comfortably between the different levels during their stay.
Is the hotel accessible to people with reduced mobility?
We have rooms accessible to guests with reduced mobility, which can be specifically assigned upon request. The level-access bathroom and height-adjustable washbasins make access easier.
How do I access my room if I arrive late?
There is no problem if you arrive late in the evening or during the night. Our reception is open 24/7, allowing us to welcome you at any time. A member of our team will be on hand to check you in, hand over your room keys, and assist with any requests—even in the middle of the night. This ensures a stress-free arrival and a personalized welcome, regardless of when you arrive.
What payment methods do you accept?
We accept payment by bank card, American Express, cash, and ANCV.
Can I bring my pet?
Yes, pets are welcome at our establishment. A surcharge of €12 per pet, per night applies. To ensure their comfort, we can also provide food and water bowls upon request. Please let us know if you are bringing a pet when making your reservation so that we can best prepare for your arrival.
Can I smoke in my room?
To ensure the comfort and well-being of all our guests, the hotel is entirely non-smoking. Failure to comply with this policy may result in charges for restoration and odor remediation, in accordance with the establishment's general terms and conditions of sale.
What can we find in your breakfast buffet?
Our breakfast is served as buffet, showcasing a selection of high-quality local products carefully sourced from renowned partners. Highlights include artisanal pastries from Pâtisserie de Chartres, yogurts from Fromagerie Maurice, artisanal jams from Maison Andrésy, and fruit juices from Patrick Font—a brand celebrated for its authenticity and craftsmanship. The buffet also features a varied savory selection, including eggs, bacon, cold cuts, cheeses, and various accompaniments, allowing guests to create a complete and balanced breakfast to suit their tastes. Breakfast is served from 6:30 AM to 10:00 AM, Monday through Friday, and from 6:30 AM to 10:30 AM on weekends and public holidays.
Is your hotel noisy?
The Hôtel Jehan de Beauce features enhanced soundproofing thanks to double-glazed windows, helping to ensure a quiet and comfortable environment.
Is the room secure?
Yes, all our rooms are equipped with secure electronic locks. To protect your personal belongings, each room also features a private safe with a keypad, allowing you to securely store your valuables during your stay. The safety and peace of mind of our guests are among our top priorities, ensuring you enjoy a worry-free stay.
Is the hotel air-conditioned?
Yes, our entire establishment is fully air-conditioned. Each room is equipped with an individual air-conditioning system that you can adjust to your preference. Our team can also make remote adjustments to ensure your comfort throughout your stay.
How do I access the sauna?
Our sauna is available by reservation for €12 per person and is open daily from 7:00 AM to 11:00 PM. Located within the hotel’s wellness area, it is easily accessible by elevator. You can go there directly from your room in your bathrobe to fully enjoy this relaxing experience. The sauna area also features relaxation chairs and a herbal tea corner with a selection of teas and infusions—perfect for extending your wellness experience in a soothing atmosphere.
Is the hotel accessible to cyclists?
Yes, our establishment is ideally located near several cycling routes, including La Véloscénie, which connects Paris to Mont-Saint-Michel. To ensure the best possible experience for cyclists, we provide secure bike storage as well as a maintenance and repair kit. Our team is also on hand to provide information on routes and services tailored to cyclists. As a holder of the "Accueil Vélo" label, our hotel meets rigorous quality standards and is committed to offering services designed to ensure a comfortable stay for cycling enthusiasts.
Is your hotel committed to environmental causes?
Yes, our establishment is committed to an environmental transition process aimed at gradually reducing our ecological impact while maintaining a high level of comfort for our guests. To this end, we are progressively implementing new measures and best practices to minimize our environmental footprint. These initiatives focus in particular on managing energy and water consumption, reducing waste, and prioritizing local products and partners whenever possible. We believe that every initiative counts and are continuing our efforts to offer a more sustainable guest experience, while upholding the quality of service for which our establishment is known.